Medical Virtual Assistant Services
"Trained, Reliable Offshore Healthcare Teams to Simplify Your Clinical Operations"
At Avintrex, our Medical Virtual Assistants (MVAs) are more than just remote staff β theyβre a secure, compliant extension of your practice. Whether you run a solo clinic, a telehealth platform, or an outpatient department, our MVAs streamline your front and mid-office tasks, reducing admin burdens so you can focus on patient care.
Unlike traditional virtual assistants, Avintrex MVAs are trained in healthcare workflows, privacy regulations, and clinical coordination. Theyβre backed by our healthcare-exclusive BPO infrastructure, ensuring quality, compliance, and accountability at every step.
What is a Medical Virtual Assistant (MVA)?
A Medical Virtual Assistant supports your clinical operations remotely, handling both administrative and patient-facing coordination tasks without taking up in-house resources. Our MVAs operate securely offshore but integrate seamlessly into your existing systems.
Note: MVAs handle front-office admin and patient coordination. For billing-related tasks (e.g., claims follow-ups) or back-office transcription, refer to our RCM Support or Back Office Support services.
Roles & Responsibilities
Role
Key Functions
Virtual Receptionist
Inbound calls, messages, call routing, warm patient greetings, scheduling inquiries
Appointment Scheduler
Manages calendars, reschedules, sends reminders, syncs with EMR
Insurance Verification VA
Confirms insurance eligibility prior to appointments, updates patient records
Prior Authorization VA
Coordinates pre-approvals for procedures/medications (provider-facing only)
Pre-Charting / Intake VA
Pre-fills patient charts with history, vitals, allergies, flags missing info for review
General Admin VA
Manages faxes, referrals, lab results, uploads patient forms/IDs
Medical Records VA
Organizes external records, tracks retrievals, supports audit prep
Patient Coordinator VA
Liaises with patients for updates, manages follow-ups, waitlists, and escalations
Provider Support VA
Assists with clinical notes, SOAP documentation, manages templates/macros
Medical Scribe/Transcriptionist
Provides real-time scribing (during live consultations) or recorded transcription of provider dictations into structured EMR documentation
We donβt just offer virtual help β we offer healthcare-grade virtual teams with systems, structure, and support.
Tools & Systems We Support
EHR/EMR
Athenahealth, DrChrono, Kareo, Practice Fusion, NextGen, eCW
Phones
RingCentral, Grasshopper, 8x8
Scheduling
Google Calendar, Calendly, IntakeQ
Billing Systems
AdvancedMD, SimplePractice, MDConnection
What Makes Our MVAs Different?
Healthcare-exclusive (no generic admin outsourcing)
HIPAA, GDPR, PIPEDA, PDPA trained
English-speaking, neutral/US-trained accent
Trained on client workflows & SOPs
Timezone-matched (US, UK, CA, AU, SG)
Full-time or part-time options
Weekly QA reports, escalation-ready support
Why We Offer Premium-Tier Medical VAs
Avintrex offers Standard and Premium-tier MVAs to match the complexity of your workflows:
Standard MVAs
Healthcare-trained, admin-focused.
Standard MVAs
Healthcare-trained, admin-focused.
Premium MVAs
Licensed professionals (RN, RMT, PT) for complex tasks like pre-charting, scribing, and prior authorizations.
Premium MVAs
Licensed professionals (RN, RMT, PT) for complex tasks like pre-charting, scribing, and prior authorizations.
Avintrex Advantage
Why Avintrex Health Outsourcing Solutions Stands Out
Feature
Avintrex
Typical BPOs / Outsourcing Firms
Healthcare-exclusive focus
β Yes
β No (Multi-industry)
Offers licensed healthcare professionals
β Yes (RN, RMT, PT β Premium tier)
β Rare
HIPAA, GDPR, PDPA, PIPEDA trained
β Yes
β Varies
Supports pre-charting & clinical docs
β Yes
β Limited
Weekly QA reports & SOP onboarding
β Yes
β Often missing
EMR/EHR experience (Athena, Kareo, etc.)
β Yes
β Basic familiarity
Role-based VA matching
β Yes
β Generic assignments
Dedicated client success manager
β Yes
β Not Always
We donβt just offer virtual help β we offer healthcare-grade virtual teams with systems, structure, and support.
Ideal For:
Clinics & Private Practices
Specialty Providers (Derm, Ortho, Cardio, OB-GYN, etc.)
Telehealth Platforms
Home Health or Concierge Care
Nursing Homes
Providers with high inbound volume
Partner With Avintrex Today
Ready to get started and Build Your Dream Support Team?
Visit our Home page for a step-by-step guide on how we work or download our Service Catalog for full details.
[Download Full Service Catalog PDF]
Sheridan, WY, USA (Global Operations)
Avintrex Health Outsourcing Solutions
Operated by Avintrex Global Holdings, LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Tel: +1 307 459 1024
Company
Industries We Serve
Clinics & Private Practices
Home Health & Hospice
Ambulatory Surgery Centers (ASCs)
Telehealth Startups
Billing & RCM Firms
Insurance Providers
Pharmacies & Telepharmacies
Labs & Diagnostic Centers
Nursing Homes & Dialysis Facilities
Healthcare Device & SaaS Companies
Compliance & Legal
Data Security & Confidentiality
All offshore healthcare staff at Avintrex operate under signed NDAs, client-specific access controls, and encrypted systems. We strictly follow SOPs to protect patient data and client information.