Healthcare Customer Support Services
"Scalable, Empathetic Patient Communication β Tailored for High-Volume Healthcare Operations"
At Avintrex, we provide dedicated customer service representatives (CSRs) trained to manage multi-channel, high-volume patient communication for telehealth platforms, behavioral health networks, billing firms, and other large healthcare providers. Unlike Medical Virtual Assistants (MVAs), who serve individual providers or clinics with front-desk duties like scheduling and triage, CSRs specialize in centralized patient support workflows β across phone, email, chat, and SMS.x
Our CSRs function as an extension of your patient support department, managing communication across multiple providers or departments without expanding your in-house team.
Note: CSRs are best suited for larger practices, clinics with multiple providers, or centralized support needs. For solo practitioners or small clinics, Medical VAs offer more personalized front-desk support like scheduling and triage.
CSR Roles & Responsibilities
Role
Key Functions
Phone Support Representative
Manages inbound/outbound patient calls, call triage, and escalations for healthcare groups
Email & Inbox Manager
Handles shared inboxes, responds to patient inquiries, follow-ups, and insurance-related questions
Patient Reminders & Follow-Up Agent
Coordinates bulk SMS/email campaigns, appointment confirmations, lab result follow-ups
Live Chat Support Specialist
Engages with patients via live chat widgets, assists with inquiries, and navigates healthcare services
Insurance Support CSR
Answers patient insurance questions, supports authorizations, and manages insurance-related communication
Platforms We Support
Phones
RingCentral, 8x8, Vonage
Shared inboxes via Gmail, Outlook, Zendesk
Chat
Tawk.to, Intercom, EMR-integrated chat
CRM/PM
Jane, TheraNest, SimplePractice, Athenahealth
Reminders
Twilio, Klara, Textedly
Why Choose Avintrex CSRs?
Trained for volume-based communication across multiple providers and channels
Timezone-aligned, neutral-accented English speakers
HIPAA-compliant, with additional regional privacy training (GDPR, PDPA, PIPEDA)
Custom scripts and escalation workflows aligned to your protocols
Optional weekly communication logs for full visibility
Cost-efficient alternative to in-house call center staff
"Our CSRs work like an extension of your patient support department β not just another call center agent."
Ideal For:
Telehealth platforms needing scalable patient communication
Behavioral health networks with multiple providers
Billing companies or RCM firms needing insurance support
Pharmacies, labs, and diagnostic centers
Specialty clinics with high communication volumes
Partner With Avintrex Today
Ready to get started and Scale Your Patient Communication?
Visit our Home page for a step-by-step guide on how we work or download our Service Catalog for full details.
[Download Full Service Catalog PDF]
Tel: +1 307 459 1024
Sheridan, WY, USA (Global Operations)
Avintrex Health Outsourcing Solutions
Operated by Avintrex Global Holdings, LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Tel: +1 307 459 1024
Company
Industries We Serve
Clinics & Private Practices
Home Health & Hospice
Ambulatory Surgery Centers (ASCs)
Telehealth Startups
Billing & RCM Firms
Insurance Providers
Pharmacies & Telepharmacies
Labs & Diagnostic Centers
Nursing Homes & Dialysis Facilities
Healthcare Device & SaaS Companies
Compliance & Legal
Data Security & Confidentiality
All offshore healthcare staff at Avintrex operate under signed NDAs, client-specific access controls, and encrypted systems. We strictly follow SOPs to protect patient data and client information.